eBay Case Study

TDR Repair & VeRO Defense

Apparel brand losing Buy Box to hijackers. Repaired defect rate to 0% and removed counterfeiters.

0%
Transaction Defect Rate

The problem

An apparel brand was losing the Buy Box to listing hijackers while its transaction defect rate climbed.

What we did

We ran VeRO enforcement against the counterfeit listings and repaired the defect rate at its operational source rather than disputing cases one at a time.

The result

Counterfeiters removed and the transaction defect rate brought to 0%.

The Next Mission

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