eBay Seller Level Calculator
Work out the level eBay will give you at the next evaluation, and the number the dashboard never shows you: how many more cases or defects you can absorb before you drop.
Your numbers
Nothing is sent anywhere. The maths runs in your browser.
How much you have sold
eBay picks the window for you. Above 400 sales in three months it uses the three month figure, and below that it looks back a full year. Enter both and the calculator uses the one eBay would.
What went wrong in that period
A cancellation counts as a defect when the reason was yours, such as running out of stock. A case closed without your resolution counts twice over: once as a case, and again as a defect. The buyer count matters more than most sellers realise, which is explained below.
For the Top Rated check
Prefilled from eBay.com, last checked 24 August 2026. Read the policy. Other eBay sites use different figures, so change them if you sell elsewhere.
Top Rated requirements
eBay also requires an established sales history and compliance with its other policies, neither of which a calculator can see. Meeting all four above makes you eligible on the metrics, not automatically Top Rated.
Exactly how eBay works this out
Two of these rules are the ones sellers get wrong by hand, and both of them work in your favour.
The case allowance is whichever figure is higher
Two cases, or 0.3% of your transactions, whichever is more. A large seller is not held to two. eBay's own worked example has a seller passing with three cases on a thousand transactions, because 0.3% of a thousand is three. Sellers who assume the limit is a flat two often think they have breached when they have not.
A defect rate over 2% is not automatically Below Standard
It only counts against your level when the defects involve more than four different buyers. That protects a seller whose whole breach came from one buyer placing repeat orders on a listing that had a problem. The calculator shows this as Protected, and it is the single most misunderstood rule on the dashboard.
A case counts twice
A case closed without your resolution lands on the case count and again inside the defect rate. That is why one unresolved case can move two metrics at once, and why the two numbers on your dashboard are not independent of each other.
The evaluation window is chosen for you
More than 400 transactions in the last three months and eBay judges you on those three months. Below that it looks back a full year, which is why a quiet seller carries old mistakes for much longer than a busy one.
Late shipments do not affect your level
eBay states this plainly: a high late shipment rate on its own will not make an account Below Standard. It is shown here because it gates Top Rated, and because sellers routinely panic about the wrong number.
Headroom, not just position
Your dashboard tells you where you are. This tells you how many more cases or defects fit before the next evaluation moves you, which is the number worth knowing on the 3rd of the month rather than the 21st.
What this does not cover
Service metrics are a separate monthly evaluation that compares you against a peer group, and they are not modelled here. Neither are the Top Rated requirements a calculator cannot see, such as an established sales history and compliance with eBay's other policies. Thresholds differ on other eBay sites and when selling internationally, so sellers outside eBay.com should change the figures before trusting the result. Finally, this projects a level from numbers you enter. It cannot see your account, and eBay's own dashboard is the record.
Below Standard is reversible
The level is reassessed every month, so the work has a deadline rather than a sentence. These are accounts we took through it.
eBay flagged unusual selling activity on a UK seller's account on 19 July, opened a review and held payouts. The appeal was granted and the selling restriction closed on 6 August, 18 days later.
Negative feedback and late shipment flags were appealed on eBay's own evidence and removed, ratings included. The eBay AU account now reports a 0.00% transaction defect rate and a 0.00% late shipment rate.
An eBay Canada store took C$1,991.69 over 31 days, up 166% on the prior month. Promoted Listings produced 98.1% of it, which is the growth and the risk in the same number.
Questions about eBay seller levels
Every threshold on this page is read from eBay's seller standards policy and is editable, because a number we cannot source is a number we should not print as fact.
Send us what the calculator said.
We will tell you what to fix first.
Your breakdown is already in the message box. Below Standard is reassessed monthly, so the order you do the work in decides whether you clear it this cycle or the next one.